Customer relationship management : concepts and technologies / By Francis Buttle and Stan Maklan

By:

Buttle, Francis

Contributor(s):

Maklan, Stan

Material type: Text

TextLanguage: English Publication details: London and Newyork Routledge 2019.Edition: 4th ed. Special Indian editionDescription: xxiii, 444p ; 24 cmISBN:

9780367376253

Subject(s):

DDC classification:

658.812 4 BUTF

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Book	St Aloysius Institute of Management & Information Technology	MBA	658.812 BUTF (Browse shelf(Opens below))	Available	MBA14562
Book	St Aloysius Institute of Management & Information Technology	MBA	658.812 BUTF (Browse shelf(Opens below))	Available	MBA14335

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Previous	658.812 BISS Relationdhip marketing: concepts theories and cases. Concepts theories and cases.	658.812 BROD Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales. Creating a successful aftersales strategy to reduce costs, improve customer service and increase sales.	658.812 BUTF Customer relationship management : concepts and technologies /	658.812 BUTF Customer relationship management : concepts and technologies /	658.812 CHAM Customer relationship management: an Indian perspective. Indian perspective.	658.812 COOS Complaint management excellence: creating customer loyalty through service recovery. Creating customer loyalty through service recovery.	658.812 DASS Customer relationship management.	Next

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