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1.
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Advertising sales promotion and CRM by
Material type: Text Text
Language: English
Publication details: Meerut Pragati Prakashan 2009
Availability: Items available for loan: St Aloysius Library (1)Call number: 659.1 AGAA.

2.
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Global management solutions demystified Ed 2 by
Edition:
Material type: Text Text
Language: English
Publication details: Australia Cengage learning 2009
Availability: Items available for loan: St Aloysius Library (1)Call number: 658 SETG.

3.
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Building data mining applications for CRM / By Alex Berson...[et.al]. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Tata McGraw Hill Publishing Company Ltd , 2000
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (2)Call number: 005.762 BERA, ...

4.
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Microsoft dynamics CRM 4.0: Unleashed / By Marc J Wolenik and Damian Sinay. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Pearson Education , 2009
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (2)Call number: 658.4038011 WOLM, ...

5.
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Guide to implementing oracle siebel CRM 8.X / By Vivek Kale. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Tata McGraw Hill Publishing Company Ltd , 2009
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (1)Call number: 005.7401 KALV.

6.
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CRM at the speeed of light: social crm strategies tools and techniques for engaging your customers. social crm strategies tools and techniques for engaging your customers. by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Tata McGraw Hill Publishing Company Ltd 2010
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (1)Call number: 658.812 GREP.

7.
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Customer relationship management: concepts and application. Concepts and application. by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Biztantra 2015
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (1)Call number: 658.812 KUMA.

8.
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Impact of e- marketing on e- buyer behaviour / By Bijal ZAveri Amin by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Biztantra , 2013
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (5)Call number: 658.84 AMIB, ...

9.
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Customer experience: for dummies. For dummies. by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Wiley India Pvt Ltd 2019
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (1)Call number: 658.812 BARR.

10.
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CRM for dummies. by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Wiley India Pvt Ltd 2017
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (1)Call number: 658.812 HELL.

11.
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Client relationship management. by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Jaico Publishing House 2004
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (1)Call number: 658.812 POCD.

12.
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Customer service on the internet: building relationships, increasing loyalty, and staying competitive. Building relationships, increasing loyalty, and staying competitive. by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi John Wiley & sons 1996
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (1)Call number: 658.812027 STEJ.

13.
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What customers like about you: adding emotional value for service excellence and competitive advantage. Adding emotional value for service excellence and competitive advantage. by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: London 2004
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (1)Call number: 658.812 FRED.

14.
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CRM in insurance : Introduction / Edited by V V Gopal. by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Hyderabad : ICFAI University Press , 2005
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (1)Call number: 368 GOPV.

15.
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Customer relationship management: an Indian perspective. Indian perspective. by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Excel Books 2005
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (1)Call number: 658.812 CHAM.

16.
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Customer orientation and market action. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Jersey Prentice Hall 1998
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (1)Call number: 658.812 JOHM.

17.
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Customer relationship management : key to corporate success / By V Venkata Ramana and G Somayajulu. by
Edition: 1st ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi : Excel Books , 2005
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (1)Call number: 001.0726588 RAMV.

18.
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Partner relationship management. by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Hyderabad ICFAI University Press 2005
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (1)Call number: 658.812 KRIS.

19.
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Customer relationship management. by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: New Delhi Excel Books 2007
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (1)Call number: 658.812 DASS.

20.
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Supplier relationship management. by
Edition: 1
Material type: Text Text; Format: print ; Literary form: Not fiction
Language: English
Publication details: Hyderabad ICFAI University Press 2005
Availability: Items available for loan: St Aloysius Institute of Management & Information Technology (1)Call number: 658.812 KRIS.