Complaint management excellence: creating customer loyalty through service recovery. Creating customer loyalty through service recovery.

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Material type: Text

TextLanguage: English Publication details: New Delhi Kogan Page 2012Edition: 1Description: ix,192ISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Book	St Aloysius Institute of Management & Information Technology	MBA	658.812 COOS (Browse shelf(Opens below))	Available	MBA10172

Total holds: 0

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Previous	658.812 BUTF Customer relationship management : concepts and technologies /	658.812 BUTF Customer relationship management : concepts and technologies /	658.812 CHAM Customer relationship management: an Indian perspective. Indian perspective.	658.812 COOS Complaint management excellence: creating customer loyalty through service recovery. Creating customer loyalty through service recovery.	658.812 DASS Customer relationship management.	658.812 DOAD 50 activities for achieving excellent customer service.	658.812 DUGS HR related aspects of CRM: reward recognition systems.	Next

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