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Complaint management excellence: creating customer loyalty through service recovery. Creating customer loyalty through service recovery.

Cook, Sarah.

Complaint management excellence: creating customer loyalty through service recovery. Creating customer loyalty through service recovery. - 1 - New Delhi Kogan Page 2012 - ix,192

ISBN: 9780749465308

Subjects--Topical Terms:
General Management

Dewey Class. No.: 658.812 COOS

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