Customer satisfaction measurement and management: using the voice of the customer. Using the voice of the customer.

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Material type: Text

TextLanguage: English Publication details: Ohio Thomson south western 1995Edition: 1Description: xix,457ISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Book	St Aloysius Institute of Management & Information Technology	MBA	658.812 NAUE (Browse shelf(Opens below))	Reference Book	MBA03271

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Previous	658.812 MOHH Customer relationship management : astep-by-step approach /	658.812 MOHH Customer relationship management : astep-by-step approach /	658.812 MOHH Customer relationship management : astep-by-step approach /	658.812 NAUE Customer satisfaction measurement and management: using the voice of the customer. Using the voice of the customer.	658.812 NIYS Lean customer engagement /	658.812 NIYS Lean customer engagement /	658.812 OLIR Satisfaction: a behavioral perspective on consumes. Behavioral perspective on consumes.	Next

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