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Customer satisfaction measurement and management: using the voice of the customer. Using the voice of the customer.

Naumann, Earl;Giel, Kathleen.

Customer satisfaction measurement and management: using the voice of the customer. Using the voice of the customer. - 1 - Ohio Thomson south western 1995 - xix,457

ISBN: 0538844396

Subjects--Topical Terms:
Sales & Distribution Management

Dewey Class. No.: 658.812 NAUE

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