What customers like about you: adding emotional value for service excellence and competitive advantage. Adding emotional value for service excellence and competitive advantage.

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Material type: Text

TextLanguage: English Publication details: London 2004Edition: 1Description: 304ISBN:

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Holdings
Item type	Current library	Collection	Call number	Status	Barcode
Book	St Aloysius Institute of Management & Information Technology	MBA	658.812 FRED (Browse shelf(Opens below))	Available	MBA02128

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