What customers like about you: adding emotional value for service excellence and competitive advantage. (Record no. 199563)

MARC details
000 -LEADER
fixed length control field 00502nam a2200157Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210716s2004 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 1857882067
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 FRED
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Freemantle, David.
245 ## - TITLE STATEMENT
Title What customers like about you: adding emotional value for service excellence and competitive advantage.
Remainder of title Adding emotional value for service excellence and competitive advantage.
250 ## - EDITION STATEMENT
Edition statement 1
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London
Date of publication, distribution, etc. 2004
300 ## - PHYSICAL DESCRIPTION
Extent 304
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CRM
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection code Home library Current library Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
        MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/10/2005 395.00   658.812 FRED MBA02128 07/21/2025 316.00 07/16/2021 Book