Service edge: 101 companies that profit from customer care (Record no. 214548)

MARC details
000 -LEADER
fixed length control field 00537nam a2200169Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210719s1990 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0-452-26493-6
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 ZEMS
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name ZEMKE (Ron);SCHAAF (Dick)
245 ## - TITLE STATEMENT
Title Service edge: 101 companies that profit from customer care
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York
Name of publisher, distributor, etc. Penguin Books
Date of publication, distribution, etc. 1990
300 ## - PHYSICAL DESCRIPTION
Extent xviii,584
Other physical details PB
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Marketing Management
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 101 ; care ; companies ; customer ; edge: ; from ; profit ; Service ; that
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection code Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
          St Aloysius Library St Aloysius Library 03/03/2008   658.812 ZEMS D03160 07/19/2021 07/19/2021 Donated Books