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Service edge: 101 companies that profit from customer care

ZEMKE (Ron);SCHAAF (Dick)

Service edge: 101 companies that profit from customer care - New York Penguin Books 1990 - xviii,584 PB

ISBN: 0-452-26493-6

Subjects--Topical Terms:
Management
Marketing Management

Dewey Class. No.: 658.812 ZEMS

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