Service management and marketing: customer management in service competition. (Record no. 209552)

MARC details
000 -LEADER
fixed length control field 00471nam a2200157Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210716s2016 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788126512874
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.804 GROS
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Gronroos, Christian.
245 ## - TITLE STATEMENT
Title Service management and marketing: customer management in service competition.
Remainder of title Customer management in service competition.
250 ## - EDITION STATEMENT
Edition statement 3
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. WILEY
Date of publication, distribution, etc. 2016
300 ## - PHYSICAL DESCRIPTION
Extent x,483
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element MANAGEMENT
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection code Home library Current library Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
        MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 01/20/2016 629.00   658.804 GROS MBA12118 07/21/2025 471.75 07/16/2021 Book