Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales. (Record no. 207716)

MARC details
000 -LEADER
fixed length control field 00572nam a2200157Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210716s2010 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780749460884
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 BROD
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Brock, David.
245 ## - TITLE STATEMENT
Title Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales.
Remainder of title Creating a successful aftersales strategy to reduce costs, improve customer service and increase sales.
250 ## - EDITION STATEMENT
Edition statement 1
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. Kogan Page
Date of publication, distribution, etc. 2010
300 ## - PHYSICAL DESCRIPTION
Extent vi,218
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CRM
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection code Home library Current library Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
        MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 12/18/2012 350.00   658.812 BROD MBA10282 07/21/2025 262.50 07/16/2021 Book