Services marketing : (Record no. 202073)

MARC details
000 -LEADER
fixed length control field 00917nam a2200253Ia 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20220216105103.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210716s2009 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780070660076
040 ## - CATALOGING SOURCE
Transcribing agency AIMIT LIBRARY
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.804
Edition number 4
Item number ZEIV
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Zeithaml, Valarie A.
9 (RLIN) 20148
245 ## - TITLE STATEMENT
Title Services marketing :
Remainder of title integrating customer focus across the firm /
Statement of responsibility, etc. By Valarie A Zeithaml...[et.al].
250 ## - EDITION STATEMENT
Edition statement 4th ed.
Remainder of edition statement Special Indian Edition
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi :
Name of publisher, distributor, etc. Tata McGraw Hill Publishing Company Ltd ,
Date of publication, distribution, etc. 2009.
300 ## - PHYSICAL DESCRIPTION
Extent Xxix, 743p. ;
Dimensions 24 cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer perceptions of services
9 (RLIN) 20149
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Aligning service design and standards
9 (RLIN) 20150
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Understanding customer requirements
9 (RLIN) 20151
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Gremler, Dwayne D.
9 (RLIN) 20152
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Bitner, Mary Jo.
9 (RLIN) 20153
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Pandit, Ajay.
9 (RLIN) 20154
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book
Edition 4th
Call number prefix 658.804 ZEIV
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Date acquired Cost, normal purchase price Inventory number Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 01/02/2008 425.00 Bill no:8013; Bill dt:2007-12-18   658.804 ZEIV MBA04639 07/21/2025 318.75 07/16/2021 Book
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 04/17/2009 425.00 Bill no:9191; Bill dt:2009-02-12   658.804 ZEIV MBA05906 07/21/2025 318.75 07/16/2021 Book
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/10/2009 450.00 Bill no:283; Bill dt:2009-09-17   658.804 ZEIV MBA06469 07/21/2025 337.50 07/16/2021 Book
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/10/2009 450.00 Bill no:283; Bill dt:2009-09-17   658.804 ZEIV MBA06470 07/21/2025 337.50 07/16/2021 Book
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/10/2009 450.00 Bill no:283; Bill dt:2009-09-17   658.804 ZEIV MBA06471 07/21/2025 337.50 07/16/2021 Book
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/10/2009 450.00 Bill no:283; Bill dt:2009-09-17   658.804 ZEIV MBA06472 07/21/2025 337.50 07/16/2021 Book
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/10/2009 450.00 Bill no:283; Bill dt:2009-09-17   658.804 ZEIV MBA06473 07/21/2025 337.50 07/16/2021 Book
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/10/2009 450.00 Bill no:283; Bill dt:2009-09-17   658.804 ZEIV MBA06474 07/21/2025 337.50 07/16/2021 Book
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/10/2009 450.00 Bill no:283; Bill dt:2009-09-17   658.804 ZEIV MBA06475 07/21/2025 337.50 07/16/2021 Book
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/10/2009 450.00 Bill no:283; Bill dt:2009-09-17   658.804 ZEIV MBA06476 07/21/2025 337.50 07/16/2021 Book
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/10/2009 450.00 Bill no:283; Bill dt:2009-09-17   658.804 ZEIV MBA06477 07/21/2025 337.50 07/16/2021 Book
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/10/2009 450.00 Bill no:283; Bill dt:2009-09-17   658.804 ZEIV MBA06478 07/21/2025 337.50 07/16/2021 Book
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/10/2009 450.00 Bill no:283; Bill dt:2009-09-17   658.804 ZEIV MBA06479 07/21/2025 337.50 07/16/2021 Book
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/10/2009 450.00 Bill no:283; Bill dt:2009-09-17   658.804 ZEIV MBA06480 07/21/2025 337.50 07/16/2021 Book
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/10/2009 450.00 Bill no:283; Bill dt:2009-09-17   658.804 ZEIV MBA06481 07/21/2025 337.50 07/16/2021 Book
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/10/2009 450.00 Bill no:283; Bill dt:2009-09-17   658.804 ZEIV MBA06482 07/21/2025 337.50 07/16/2021 Book
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/10/2009 450.00 Bill no:283; Bill dt:2009-09-17   658.804 ZEIV MBA06483 07/21/2025 337.50 07/16/2021 Book