Creating customer delight: the how and why of CRM. (Record no. 199575)

MARC details
000 -LEADER
fixed length control field 00450nam a2200157Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210716s2005 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 8178295075
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 SETR
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Seth, Rakesh;Seth, Kirti.
245 ## - TITLE STATEMENT
Title Creating customer delight: the how and why of CRM.
Remainder of title How and why of CRM.
250 ## - EDITION STATEMENT
Edition statement 1
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. Response Books
Date of publication, distribution, etc. 2005
300 ## - PHYSICAL DESCRIPTION
Extent 154
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Sales & Distribution Management
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification   Reference Book MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/20/2005 225.00   658.812 SETR MBA02140 07/21/2025 180.00 07/16/2021 Book