| 000 | 00796nam a2200241Ia 4500 | ||
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| 008 | 210716s2005 xx 000 0 und d | ||
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| 040 | _cAIMIT LIBRARY | ||
| 041 | _aeng | ||
| 082 |
_a001.0726588 _21 _bRAMV |
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| 100 |
_aRamana, V Venkata. _9186855 |
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| 245 |
_aCustomer relationship management : _bkey to corporate success / _cBy V Venkata Ramana and G Somayajulu. |
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| 250 | _a1st ed. | ||
| 260 |
_aNew Delhi : _bExcel Books , _c2005. |
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| 300 |
_axix,368p. ; _bPB _c27.8 cm |
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| 650 |
_aCRM- a conceptual framework _9186856 |
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| 650 |
_aCRM- in banking and financial services _9186857 |
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| 650 |
_aCRM- in services sector _9186858 |
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| 700 |
_aSomayajulu, G. _9186859 |
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| 942 |
_2ddc _cBK _e1st _k001.0726588 RAMV |
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| 999 |
_c201277 _d201277 |
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