TY - BOOK AU - Debra L Worthington and others AU - WORTHINGTON (Debra L) AU - FITCH HAUSER (Margaret E) TI - Listening:Processes Functions and Competency SN - 9781138229501 U1 - 153.68 23 PY - 2018/// CY - New York PB - Routledge Taylor and Francis Group KW - Listening N2 - Listening: Processes, Functions, and Competency, Second Edition explores the role of listening as an essential element in human communication.　The book addresses listening as a cognitive process, as a social function, and as a critical professional competency. Blending theory with practical application, Listening builds knowledge, insight, and skill to help the reader achieve the desired outcome of effective listening. This second edition introduces listening as a goal-directed activity and has been expanded to include a new chapter addressing listening in mediated contexts. Theory and research throughout the text have been updated, and the final chapter covers new research methodologies and contexts, including fMRI, aural architecture, and music. Table of contents Acknowledgements Preface PART I. LISTENING AS A COGNITIVE PROCESS Chapter 1: Introduction & Overview Case Study 1.1: Getting to Know Our Students Introduction Listening Is Fundamental The Importance of Listening Competency Listening Takes Time (Literally) Defining Listening Models of Listening Speech Communication Models Cognitive Models Speech Science Models Current Listening Models The Listening MATERRS Model Worthington Fitch-Hauser Model of Listening: Listening MATERRS Mental Stimulus Awareness Translation Evaluation Recall Responding Staying Connected (and Motivated) Overview of the Text Key Concepts Discussion Questions Listening Activities Additional Readings Chapter 2: Listening: Types and Competencies Case Study 2.1: Listening Is Hard to Do Listening as a Critical Communication Competency Listening Competency Types of Listening Discriminative Listening Comprehensive Listening Critical Listening Case Study 2.2: Distinguishing Facts from Opinion Appreciative Listening Therapeutic Listening Empathtic Listening Case Study 2.3: A Feeling Touch Levels of Listening Case Study 2.4: Nolvia’s Frustration Summary Key Concepts Discussion Questions Listening Activities Chapter 3: Listening & Information Processing Case Study 3.1: Carter’s Dilemma Receiving and Processing Information schemas and Information Processing Schemas and Attending Schemas and Perceiving Schemas and Memory Schema and Listening Summary Key Concepts Discussion Questions Listening Activities Additional Readings Chapter 4: Individual Differences in Learning Processes Case Study 4.1: Troubles Why Study Individual Differences? Exploring Personality Traits Personality States versus Traits Personality Type Extraversion or Introversion Sensing or Intuiting Thinking or Feeling Judgment or Perception Listening Styles as Habitual Listening Listening Styles Profile Revised (LSP-R)32 Listening Styles as a Situational Demand Empathy Active-empathetic Listening Sociability Conversational Sensitivity Emotional Intelligence Communication Apprehension Cognitive Complexity Summary Key Concepts Discussion Questions Listening Activities Additional Readings Chapter 5: Listening in a Mediated World Case Study 5.1: What do you mean I’m not listening to you? Noise Sensitivity Mediated Social Interactions Mobile Devices Case Study 5.2: How to succeed in business? Media Supported Multitasking The Multitasking Brain The Downsides to Switch-tasking Why do we switch-task? The Exceptions Strategies to Reduce Switch-tasking Computers, Television & Music Computer Mediated Communication Case Study 5.3: The Interview Television Music Listening, Learning, and Technology Summary Key Concepts Discussion Questions Listening Activities PART II. LISTENING AS A SOCIAL FUNCTION Chapter 6: Listening in the Conversational Context Case Study 6.1: Stressed Out Conversations and Interaction Grice’s Maxims Defining Conversation Conversation as Cocreations Case Study 6.2: Cocreating Conversation Conversational Variables Individual Differences Accommodation Conversational Context Self-verification Storytelling and Identity Social Support Directive and Nondirective Social Support Case Study 6.3: Listening for Tone Additional Attributes of Social Support Case Study 6.4: A Long Day Identifying Negative Social Support Problem and Emotion-focused Support Meeting Social Support Needs Conflict Handling Angry People Conflict and Culture Summary Key Concepts Discussion Questions Listening Activities Additional Readings Chapter 7: Listening and Relationship Building: The Family Context Case Study 7.1: All in the Family Listening in Relationships Why Study Listening in Families? Family Communication Features Family Orientation Schemas Family Talks Confirmation Self-disclosure The Role of Family Stories Establishing Family Schemas and Scripts Parents as Communication Teachers Learning Conversational Rules Learning Social Support Learning Problem Solving Learning to Manage Emotions Molding Children’s Listening Behaviors Why Parents "Don’t Listen" Parent-Child Conflict Sibling Relationships Communicating with Older Adults Summary Key Concepts Discussion Questions Listening Activities Additional Readings Chapter 8: Listening and Relationship Building: Friends and Romance Case Study 8.1: What Makes a Relationship? Making and Becoming Friends Early Friendships—Early and Middle Childhood Case Study 8.2: Ben’s Story Adolescent Friendships Adult Friendships Friendships and Mediated Communication Building Friendships Listening in Intimate Relationships Dating/Initiating Romantic Relationships Developing and Maintaining Romantic Relationships Committed Couples Marital Satisfaction Couples in Conflict Listening Responses to Conflict Communication Patterns Culture and Commitment Summary Key Concepts Discussion Questions Listening Activities Additional Readings PART III. LISTENING AS A CRITICAL PROFESSIONAL COMPETENCY Chapter 9: Listening in Context: Education Case Study 9.1: Classroom Listening Introduction Academic Listening Individual Differences in the Learning Experience Relevancy Learning Style Emotional Intelligence Communication and Individual Receiver Apprehension Teaching Goals and Methods Listening and the Educational "Audience" Communicating Interpersonally: Teachers and Students Communicating in the Classroom Listening and Taking Notes Culture and Diversity Gender Socioeconomic Differences Culture and Ethnicity Special Challenges for Nonnative Speakers Summary Key Concepts Discussion Questions Listening Activities Additional Readings Chapter 10: Listening in Context: Organizations Case Study 10.1: Cultural Differences and Organizational Listening Understanding Organizations Purpose and Mission Organizational Culture Organizational Climate Organizational Social Support Leadership The Listening Organization The Learning (Listening) Organization Organization Structure and Change Listening and Organizational Conflict Case Study 10.2: When Corporate Cultures Collide Employee Relations Customer Satisfaction Failure to Listen Becoming a Listening Organization Summary Key Concepts Discussion Questions Listening Activities Additional Readings 　 Chapter 11: Listening and Health: Psychological and Physical Realities Case Study 11.1: The Physician’s Office The Importance of Health Communication Listening and Psychological Well-being Elements of Reflective Listening Listening and Physical Well-being Factors Affecting Patient-Provider Interactions Nature of the Visit Patient Sex Case Study 11.2: Deena’s Story Impact of Culture Age Case Study 11.3: Helping Nana What You Can Do as a Patient Enhancing Communication Provider Communication and Listening Case Study 11.4: NaMii’s Story Factors Influencing Providers Patient Outcomes: Satisfaction and Compliance Tips for Health Workers & Volunteers Summary Key Concepts Discussion Questions Listening Activities Additional Readings Chapter 12: Listening in Legal Contexts Case Study 12.1: Shooting at Merc’s Department Store Case Study 12.2: To Catch a Vandal Public Safety Officials Law Enforcement Officers Case Study 12.3: Office Invasion Crisis Negotiation Attorney-Client Communication Advice for Attorneys Advice for Clients Listening Challenges of the Jury The Jury as Audience Listening and Voir Dire Courtroom Context Opening Statements Testimony Case Study 12.4: Silicon Breast Implant Closing Arguments Jury Deliberations Alternative Dispute Resolution Types of Disputes Listening and ADR Mediation Case Study 12.5: Kathryn & Indigo’s Problem Summary Key Concepts Discussion Questions Listening Activities Additional Readings 　 　 PART IV. LISTENING: NEW FRONTIERS Chapter 13: Transforming Listening: Future Directions Case Study 13.1: Looking Back. Looking Forward. Functional Magnetic Resonance Imaging The Musical Brain Effects of Listening to Music Aural Architecture (and more) Listening and Technology Exploring Listening and Conversations Exploring Listening and Education Concluding Thoughts Is it Listening? Summary Key Concepts Discussion Questions Listening Activities Additional Readings ER -