TY  - BOOK
ED  - IUP Publications
TI  - IUP Journal of Bank Management
U1  - 332.12 
PY  - 2019///
CY  - Hyderabad
PB  - IUP Publications
KW  - Can customer attitude and expectations shape the future
KW  - Relational impact of employee satisfaction on customer satisfaction in banking industry
ER  -