TY  - BOOK
AU  - Blanchard, Ken.
AU  - Cuff, Kathy.
AU  - Halsey, Kathy Cuff.
TI  - Legendary service : : the key is to care 
SN  - 9789339213701
U1  - 374.22  1
PY  - 2014///
CY  - New Delhi
PB  - Mc Graw Hill Book Company
KW  - General Knowledge
KW  - Culture of services
KW  - Responsiveness
KW  - Empowerment
ER  -