TY - BOOK AU - Adams, James L. TI - Good products bad products: essential elements to achieving superior quality SN - 9781259025808 U1 - 374.22 1 PY - 2012/// CY - New Delhi PB - Mc Graw Hill Book Company KW - General Management KW - Performance cost and price: is it a good deal KW - Craftsmanship: joy to the market KW - Symbolism and cultural values : who are we ER -