TY  - BOOK
AU  - Brock, David.
TI  - Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales: Creating a successful aftersales strategy to reduce costs, improve customer service and increase sales
SN  - 9780749460884
U1  - 658.812 BROD 
PY  - 2010///
CY  - New Delhi
PB  - Kogan Page
KW  - CRM
ER  -