TY  - BOOK
AU  - Nargundkar, Rajendra., ed.
AU  - Panda, Tapan K., ed.
TI  - Managing customer relationships in service industries
SN  - 8174464123
U1  - 001.0726588  1
PY  - 2005///
CY  - New Delhi
PB  - Excel Books
KW  - Strategic advantage of virtual reality technology for the emerging
KW  - Customer satisfaction in business -to- consumer E-commerce : an assessment in a developing economy
KW  - Relationship marketing practices at life insurance corporation of India Madurai division
ER  -