TY  - BOOK
AU  - Ramani, V V., ed.
AU  - Sreedhar, G V S., ed.
TI  - Emotional labour : : an introduction 
SN  - 8131403734
U1  - 001.0726583  1
PY  - 2006///
CY  - Hyderabad
PB  - ICFAI University Press
KW  - Emotional labour and the role IM
KW  - The ethics of emotional labour
KW  - Emotional labour : management control
ER  -