Chaturvedi, Mukesh; Chaturvedi, Abhinav. <br/><br/>
Customer relationship management: an Indian perspective.  Indian perspective. 

 - 1 
 - New Delhi  Excel Books  2005 
 - 208 
<br/><br/><label>ISBN: </label>8174464565 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM
<br/><br/><label>Dewey Class. No.: </label>658.812 CHAM