TY  - BOOK
AU  - Sharma, D D.
TI  - Total quality management: Principles practice and cases 
SN  - 9788180545757
U1  - 658.4013  
PY  - 2004///
CY  - New Delhi
PB  - Sultan chand & sons
KW  - Toatal quality management
KW  - Cost of quality
KW  - Problem solving and qc tools
KW  - Creating quality culture
N1  - Indian organisations are in dire need of Total Quality Management (TQM) to produce world class products. The book highlights various aspects of TQM in 26 chapters and gives Indian and International case studies. The text is written in simple and lucid language and is supplemented by Indian examples. There are more than two dozen case studies of Indian companies which have implemented TQM. Quality briefs of more than 15 Indian companies who have obtained ISO-9000 certificates have been included. There are profiles of 17 world class companies who have won quality awards. For students of MBA, engineering colleges and other institutions, this book would serve as a standard textbook. Executives, managers, entrepreneurs and consultants may use it as a guide book
ER  -