Customer service marketing : (Record no. 233954)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01505nam a22002177a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250315101124.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250315b ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781032702230 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | AIMIT LIBRARY |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.804 |
| Item number | TORD |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Torres, Edwin N. |
| Relator term | Author |
| 9 (RLIN) | 206523 |
| 245 ## - TITLE STATEMENT | |
| Title | Customer service marketing : |
| Remainder of title | managing the customer experience / |
| Statement of responsibility, etc. | By Edwin N. Torres and Tingting zhang. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London and New York : |
| Name of publisher, distributor, etc. | Routledge , |
| Date of publication, distribution, etc. | 2024. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | x,277p. ; |
| Other physical details | PB |
| Dimensions | 24cm |
| 500 ## - GENERAL NOTE | |
| General note | This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting. The book uses real-life applications through examples from business enterprises in various service sectors, including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, and finance.<br/><br/>This book covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s servicescape, quality measurement tools, and use of technologies. The book also gives insig... |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer service |
| 9 (RLIN) | 206524 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service Technology |
| 9 (RLIN) | 206525 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service Innovation. |
| 9 (RLIN) | 206526 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Zhang, Tingting |
| Relator term | Author |
| 9 (RLIN) | 206527 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | MBA | St Aloysius Institute of Management & Information Technology | St Aloysius Institute of Management & Information Technology | Marketing | 03/11/2025 | Biblios book point | 1295.00 | Bill no:7073;Bill dt:2025-02-28 | 658.804 TORD | MBA14809 | 07/21/2025 | 1010.10 | 03/15/2025 | Book |
