Profitable customer engagement: concepts metrics and strategies. (Record no. 208623)

MARC details
000 -LEADER
fixed length control field 00444nam a2200157Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210716s2013 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788132113409
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 KUMV
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Kumar, V.
245 ## - TITLE STATEMENT
Title Profitable customer engagement: concepts metrics and strategies.
Remainder of title Concepts metrics and strategies.
250 ## - EDITION STATEMENT
Edition statement 1
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. Sage Publications
Date of publication, distribution, etc. 2013
300 ## - PHYSICAL DESCRIPTION
Extent xxii,311
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CRM
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection code Home library Current library Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
        MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 10/08/2014 795.00   658.812 KUMV MBA11189 07/21/2025 636.00 07/16/2021 Book