Effective customer service: ten steps for technical professions. (Record no. 208044)

MARC details
000 -LEADER
fixed length control field 00484nam a2200157Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210716s2012 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788131785928
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812 GOED
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Goetsch, David L; Davis, Stanley B; Mukherjee, Jaydeep.
245 ## - TITLE STATEMENT
Title Effective customer service: ten steps for technical professions.
Remainder of title Ten steps for technical professions.
250 ## - EDITION STATEMENT
Edition statement 1
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. Pearson
Date of publication, distribution, etc. 2012
300 ## - PHYSICAL DESCRIPTION
Extent xvii,292
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element CRM
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection code Home library Current library Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
        MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 03/13/2013 299.00   658.812 GOED MBA10610 07/21/2025 224.25 07/16/2021 Book