Understanding services management : (Record no. 207641)

MARC details
000 -LEADER
fixed length control field 00900nam a2200241Ia 4500
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20241116115704.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210716s2007 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788120329355
040 ## - CATALOGING SOURCE
Transcribing agency AIMIT LIBRARY
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 001.072658
Edition number 1
Item number GLYW
245 ## - TITLE STATEMENT
Title Understanding services management :
Remainder of title integrated marketing, organisational behaviour, operations and human resource management /
Statement of responsibility, etc. Edited by William J Glynn and James G Barnes.
250 ## - EDITION STATEMENT
Edition statement 1st ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New Delhi :
Name of publisher, distributor, etc. Prentice Hall of India PVt Ltd ,
Date of publication, distribution, etc. 2007.
300 ## - PHYSICAL DESCRIPTION
Extent xxvi,485p. ;
Other physical details PB
Dimensions 25 cm
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer care in services
9 (RLIN) 185639
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Measuring and monitoring service quality
9 (RLIN) 185655
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element The cost of service quality
9 (RLIN) 185656
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Glynn, William., ed.
9 (RLIN) 185640
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Barnes, James G., ed.
9 (RLIN) 185641
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Book
Edition 1st
Call number prefix 001.072658 GLYW
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Date acquired Cost, normal purchase price Inventory number Total Checkouts Full call number Barcode Date last seen Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     MBA St Aloysius Institute of Management & Information Technology St Aloysius Institute of Management & Information Technology 11/13/2012 325.00 Bill no:ABK 599; Bill dt:2012-10   001.072658 GLYW MBA10207 07/21/2025 253.50 07/16/2021 Book