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Service quality management: in hospitality and tourism. In hospitality and tourism.

Kandampully, Jay; Mok, Connie; Sparks, Beverley.

Service quality management: in hospitality and tourism. In hospitality and tourism. - 1 - New Delhi Jaico Publishing House 2008 - xvii,339

ISBN: 9788179927434

Subjects--Topical Terms:
TQM

Dewey Class. No.: 654.4013 KANJ

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