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Essential guide to knowledge management: E business and CRM applications /

Tiwana, Amrit.

Essential guide to knowledge management: E business and CRM applications / By Amrit Tiwana. - 1st ed. - London : Prentice Hall ; 2001. - xxiv,315p. ; PB 23 cm.

ISBN: 0130320005

Subjects--Topical Terms:
Knowledge enabled customer relationship management
Leadership change management measurement and refinement

Dewey Class. No.: 658.4062 / TIWA

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