Service management for competitive advantage.
Fitzsimmons, James A;Fitzsimmons, Mona.
Service management for competitive advantage. - 1 - New York McGraw Hill 1994 - xviii,462
0070212171
MANAGEMENT
658 FITJ
Service management for competitive advantage. - 1 - New York McGraw Hill 1994 - xviii,462
0070212171
MANAGEMENT
658 FITJ