Guide to implementing oracle siebel CRM 8.X /

Kale, Vivek.

Guide to implementing oracle siebel CRM 8.X / By Vivek Kale. - 1st ed. - New Delhi : Tata McGraw Hill Publishing Company Ltd , 2009. - xxi,547 p.; PB 25 cm.

9780070144583


Customer relationship management
CRM Evaluation
CRM selection
Siebel application environment
Initiating the siebel project
Valuing the relationship based enterprise

005.7401 / KALV