Marketing of services /
Hoffman, K Douglas.
Marketing of services / By K. Douglas Hoffman and John E. G. Bateson. - 1st ed. - New Delhi : Cengage Learning , 2009. - 425p. ; 24.5 cm.
9788131505311
Ethical issues in services marketing
Developing the service communication
658.804 / HOFK
Marketing of services / By K. Douglas Hoffman and John E. G. Bateson. - 1st ed. - New Delhi : Cengage Learning , 2009. - 425p. ; 24.5 cm.
9788131505311
Ethical issues in services marketing
Developing the service communication
658.804 / HOFK