Ultimate question 2.0: how net promoter companies thrive in a customer driven world

REICHHELD (Fred);MARKEY (Rob)

Ultimate question 2.0: how net promoter companies thrive in a customer driven world - Boston Harvard Business Review Press 2011 - xi,290 HB

978-1-4221-7335-0


Management & Auxiliary Services 650
Marketing Management

658.872 / REIU